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The IUP Journal of Operations Management
May'17
Focus

Sustainable growth is the key to success for any business. Businesses always look for Critical Success Factors (CSFs) to achieve sustainable growth. The first paper, “Modeling the Critical Success Factors for Sustainable Growth of Mining Industry in India”, by Mohit Agrawal, Harshal Shah and A K Digalwar,

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Modeling the Critical Success Factors for Sustainable Growth of Mining Industry in India
Commonality Amongst Various Lean Manufacturing Techniques: An Investigation in the Indian Automobile Industry
Towards a Value-Based Method for Risk Assessment in Supply Chain Operations
Danaher Business System: Lean Thinking and Strategy
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Modeling the Critical Success Factors for Sustainable Growth of Mining Industry in India

--Mohit Agrawal, Harshal Shah and A K Digalwar

India has long been recognized as a nation well endowed in natural mineral resources. India is ranked fourth amongst the mineral producer countries, behind China, United States and Russia, on the basis of volume of production, as per the report on mineral production by International Organizing Committee for the World Mining Congress. It is however ranked eighth on the basis of the value of mineral production. Earth is moved by mining activity more than any other human endeavor. The mining sector therefore is one of the most important sectors in India’s economy and contributes about 2% to our GDP. However the contribution of the sector to India’s GDP has been on the decline due to increasing issues of pollution and global warming which lead to the concept of sustainable practices in most of the organizations. Many researchers are of the opinion that mining industries are major contributor to pollution of air, water and land; hence, it is important for the mining industries to develop environmentally conscious practices. This paper presents a detailed study of current mining practices in India and finding of different drivers/enablers to develop sustainable practices in mining industry in India. A Multi-Criteria Decision Making (MCDM) approach has been adopted to prioritize the drivers for sustainable development of mining industry.

Commonality Amongst Various Lean Manufacturing Techniques: An Investigation in the Indian Automobile Industry

--Rohit Sharma, Anish Sachdeva and Ajay Gupta

Lean manufacturing techniques are nowadays being utilized by diverse sectors of organizations both in manufacturing as well as service sectors so as to enhance their productivity and make them universally competitive. Interrelationship has been observed amongst the various consequential techniques/tools of lean manufacturing paradigm. It has been established by different researchers that lean manufacturing techniques do have commonality. In this paper, an endeavor has been made to empirically examine the commonality amongst the vital lean manufacturing techniques/tools. It has been observed that lean manufacturing techniques like Value Stream Mapping (VSM), Total Productive Maintenance (TPM), 5S and Supplier Partnership have paramount commonality among them. Moreover, Quality Management System (QMS), Kaizen and seven wastes (7W) reduction technique do additionally have consequential commonality. Furthermore, few other lean manufacturing techniques have been found to have moderate or low commonality. It is suggested that lean manufacturing techniques need to be implemented holistically for felicitous employment of the lean manufacturing paradigm to get optimum benefits of this approach.

Towards a Value-Based Method for Risk Assessment in Supply Chain Operations

--Lingzhe Liu and Hennie Daniels

This paper proposes a risk assessment framework as a research road-map, with the aim of developing a protocol that integrates the risk management requirements from the perspectives of the business and the government. The paper considers the viewpoint of value modeling and interprets the risk management problem as a control problem. Four steps of risk assessment are identified in the framework, forming the risk management cycle.

Danaher Business System: Lean Thinking and Strategy

--Debapratim Purkayastha and Tangirala Vijay Kumar

This case is about the lean operating mechanism evolved by the Danaher Corporation (Danaher) called the Danaher Business System (DBS). DBS was a mode of operation wherein the inefficiencies in any process were eliminated by going through multiple iterations of the process. The fine-tuned process was then standardized. Also DBS was not confined to just manufacturing operations but was implemented with equal rigor in all other operations such as product development and sales. The case also describes how some of the Danaher subsidiaries had initially perfected the single-piece flow manufacturing practice with a ‘just-do-it’ mindset and continuous cycles of value stream mapping. It further talks about the importance of Kaizen or continuous improvement events to DBS and the participation in it by employees at all levels at Danaher. Danaher institutionalized DBS throughout the organization with the help of Hoshin Kanri or policy deployment strategy so that the short-term profit goals of the company were not compromised. The case also describes the importance given to and the procedure that Danaher put in place to train all its managers in DBS.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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